Frequently Asked Questions
how will i receive my proof-read/critique?
You'll receive your resume through email: with critiques in the body of the resume itself and alternatively directly in the body of the email. This is why its requested that you send your resume in word .doc or .docx file, so that your UQ Expert can make revisions and critiques directly on the resume document. If you are unable to send an editable document (you can only provide a PDF), you will still receive tips and critiques through email.
WHen does the delivery time start?
Delivery time will begin after your order has been processed. For resume services, you'll have to identify if you'll be sending us your current resume or we'll be working from scratch (this is what processing time is for). Once we have identified your starting point is (starting from scratch or sending in current resume), you'll receive an updated delivery time. The delivery time estimation starts when we've received your current resume OR if you will be starting from scratch, delivery time estimation starts once we've received your basic background info from you (through our online intake survey form).
DOES DELIVERY TIME INCLUDE WEEKENDS AND HOLIDAYS?
Delivery time is estimated for business days only (e.g., typical Monday - Friday, CST). For example, if you place your completed order on Saturday, with a delivery time of 3 days, you would expect to receive your order no later than Wednesday, given that all processing time has been accounted for.
Delivery Time indicated refers to business days only and begins after any processing/intake information is gathered from the customer. The delivery time pertains only to the first draft of the expert-crafted product. For example, if a “Create/Revise Resume (1 Page Max)” service is order, customer can expect to receive a completed first draft within 3 business days. Further revisions (e.g., the final draft) are not necessarily sent to the customer within the delivery time noted, and can extend past the delivery time noted, depending on number of revisions needed, response time of the customer, and typical business day work hours. You may receive your product before the listed delivery time.
How do i send you my current resume?
Once you have placed your order, please immediately send your resume as a .doc, .docx to docs@UQresume.com. You'll receive a confirmation email to let you know your resume was received and in an editable format!
WHY IS UQ RESUME SO CHEAP?
A combination of being in its early development stages (everything starts from somewhere!), as well as the belief that if you're in the middle of seeking a better job, then you shouldn't be charged an arm and a leg to make the right steps to get there - this makes UQ Resume proud to provide you with affordable services.
I DON'T HAVE WORD ON MY MAC, ONLY PAGES. CAN YOU STILL HELP ME?
Of course! While its preferred to work with Word documents, you can still get help if you're based on Macs/Apple and using Pages. Just remember - in the end you'll want to be sending .PDF versions of your documents out to recruiters, so the file compatibility is only important between us while we continue making revisions on your resume and get it exactly as you like.
Do I really get unlimited revisions?
Unlimited Revisions can only occur within a 10-business day time frame, beginning on the delivery date of first revision draft. Revisions may not be used to alter document (Resume, Curriculum Vitae, Cover Letter, etc.) for multiple positions – document will only be revised for desired position stated by customer in Intake Form. However, typically customers only need 1-2 revisions when making revisions. :)
In any case, you'll get help to ensure you have everything you need on your document. Again, these revisions are only for creating one, single resume - if you are requesting revisions to make your resume better suited, and tailored for another specific job, you will be redirected to purchasing another resume service.
What does ats-optimized mean?
ATS stands for Applicant Tracking System, the name we give to fancy computer programs that many companies (its estimated that 90% of big companies use ATS), use to help filter out the best applicants for a job. Imagine an ATS like a scanner that will thoroughly search for key words on your resume that match to the keywords on the job description. This scan then produces a ranking for companies to look at, for example only the top 10 applicants out of 200 will be considered, for a single position. Even with great accomplishments on a resume, if you aren't utilizing optimized key words, formatting, and other rules-of-thumb, you could risk being unseen by ATS and human eyes. At UQ Resume, you'll get revisions on your resume to ensure you are compatible with ATS systems and boost your chances of being noticed.
What is the top-third test?
6 seconds. That's the latest estimate on how long recruiters will look at a resume before deciding if its worth it to keep reading or not. In these 6 seconds, recruiters are scanning the top-third of your resume which is where you can best and quickly highlight your skills, accomplishments, and share your impressive personal branding.
I need my resume/CV built from scratch... so how are you going to know what to write?
In order to get the preliminary information from you, you'll fill out a brief online intake form. You will answer basic questions about your education, work history, and skills so that we start creating your document. Together, we'll communicate/follow up with you as needed to get all the right information through our revision process.
This is the same process used for creating Cover Letters, Curriculum Vitae (CVs), and other products!
Don't worry - this intake form is online and fillable on any electronic platform. No hassle with printing, faxing, and scanning in your document - you can fill this out directly on your computer, tablet, or smart phone!
Do I still need to send you my current resume/CV if I want you to build me one from scratch?
While you are under no obligation to send us your current resume, it will save time for all parties involved if you send in your current resume because it can help speed through the processing time (where you give us your background information). Either way, your Resume Expert will be prepared to craft a unique, totally revamped resume that will best highlight your experience, education, and skill sets. Remember that you will have unlimited revisions to get everything just right, so even if a few details aren't just quite right, you will receive revisions until your resume shines as best as possible.
I have zero work experience! Can you still help me?
Definitely! UQ Resume believes every person has a background full of experience and education from life lessons, and its UQ Resume's job to help you see this and find a way to put it on paper. You'll get help to put compelling and factual information on your resume so you feel confident and ready to start submitting applications.
how do i know if i should purchase a 1 page or 2+ page resume service?
In most cases, you will most likely need simply a 1 page resume. If you have extensive education (masters degree or higher), multiple job experiences (4+ jobs), or many years of work experience (10+ years), then its recommended you make the jump to 2 pages. If you are still unsure, please send a message so you can get the best recommendation.
HOW DO I PURCHASE A RESUME WITH EXPRESS DELIVERY? (2 day DELIVERY FOR RESUME)?
Please choose either the 1 page or 2+ page option labeled "EXPRESS DELIVERY" when adding the product to your cart. Note that the adjusted price is $20 more added to the starting price. So, the total price for an Express Delivery 1 page resume is $55, while the total price for an Express Delivery 2+ Page resume is $80.
Should i order a resume or a curriculum vitae (cv)?
The answer depends on the type of position you are applying for. In the US, it is common to use a resume for corporate type positions, while a CV is more commonly used to apply to further graduate studies, programs, or educations. However, some upper-level positions with higher academic requirements (grad school and beyond), may ask for a CV to apply. Please view this info to help you decide!
Can I see all your prices and products in one place?
Yes, please download the PDF Pricing Guide if you would like to see all products. Additionally, you can see the Detailed Pricing Guide which lists requirements for every product and service.
will my resume include graphics, pictures, and vivid formatting?
No. After years of working in the Career Prep industry, your UQ Expert knows that the best resumes are those that are ATS Compatible (See above). While those resumes with lots of graphics and colors may look pretty, by speaking directly with recruiters and companies, its been established that most impressive resumes are those that are simple, modern, and streamlined. This means minimal font differences, sizes, colors, and no excessive formatting.
IS my product delivered in the mail or through email?
All products at UQ Resume are digital products. You'll receive your final product through email as a pdf or word document (whatever is appropriate). Of course, Legacy Call services (Prep Walk Through or Practice Interview & Feedback Sessions) occur over the phone.
Should i fill out the online intake form before or after i place an order?
The choice is up to you. In any case, you'll get a link in your email to the relevant intake form (if needed) after we receive your product order.
What is an online intake form?
Your product is built custom to you. This means that in order to give you a resume, CV, or cover letter (etc.) that is honest, true, detailed, and custom to you, we'll need to have the right information! We need to have an overview of your education, jobs you've had in the past, and how well you would rate yourself on certain skill sets.
Our Intake Forms are basically online surveys (yay, no paper & pencil forms! You can fill these out in the comfort of your laptop, iphone, or tablet, without having to print anything and scan/fax it over to us). This will let your UQ Expert know what to write on your product.
Of course, not all our products require you to take an online intake form. For example, the Ebook Guides, Templates, and other products are ready to send out! :)
How do you "infuse" workplace research and science?
All products and services have been built off of frameworks, topics, and issues referenced from the field of Industrial/Organizational Psychology (I/O Psychology for short - sometimes referred to as workplace or business psychology). This field has conducted numerous studies over several years, analyzing the differences that can affect outcomes like how well you get rated on an interview, how well you perform in a job, and how resumes can be judged differently (for example).
In fact, inside many of our Ebook Guides and Prep Checklists, you'll find snippets of practical tips, based on research that you should be aware of in order to succeed and improve your job search experience! Did you know that interviewers will make their first impression of you within an average of 4 minutes - usually this first impression is tied directly to whether or not they'll hire you, and its not a decision that's commonly reversed! That's why its so important to have a great Elevator Pitch crafted (get help with that)!
WHAT IF I ONLY HAVE MY RESUME AS A GOOGLE DOC?
UQ Resume can still help! Please download and "Save Document As" a .docx file, and then promptly email the attached file to docs@UQresume.com. You'll receive a confirmation email to let you know your resume was received and in an editable format!
How Does UQ Work?